Profile
Music & Arts St Charles MO US
Music & Arts, located at 6161 Mid Rivers Mall Drive in St. Charles, MO, is a premier destination for music enthusiasts seeking instruments, lessons, and rental services. The store offers a wide selection of high-quality musical instruments for purchase or rent, catering to musicians of all ages and skill levels. Whether you’re a beginner exploring your first instrument or a seasoned performer upgrading your gear, Music & Arts provides access to trusted brands and expert guidance to help you find the perfect fit.
In addition to instrument sales and rentals, the store specializes in music lessons taught by experienced instructors in a variety of genres, including piano, guitar, voice, and more. These lessons are designed to accommodate students from young children to adults, fostering a welcoming environment for learning and growth. Music & Arts also emphasizes community engagement, offering opportunities for collaboration and performance through local events and programs.
For convenience, visitors can use the store’s online finder tool to locate the St. Charles location, access maps and directions, and check store hours. While the provided information references Virginia, the St. Charles, MO, location remains the primary hub for these services. Customers are encouraged to visit the website or contact the store directly for the most accurate details on inventory, lesson availability, and rental options.
Location Reviews
Music & Arts has received predominantly negative feedback, with multiple reviews highlighting significant issues in billing accuracy, customer service, and accountability. Common complaints include disorganized front-office operations, inconsistent scheduling, and a lack of communication regarding lesson cancellations or billing errors. Several customers reported being charged for services not rendered, such as lessons that never occurred or incorrect rental charges, with some facing prolonged disputes over refunds that were never resolved. A recurring theme is poor handling of credit-related issues, including unauthorized charges, misreported debts, and unresponsive corporate support. One review detailed a suspicious billing incident involving mishandled credit card information, while others criticized the lack of transparency and follow-up from staff. These experiences have led to frustration and financial harm for some customers, with one reviewer stating the company’s practices were “deplorable” and advising others to avoid it.
Despite these widespread criticisms, a few reviews noted positive interactions, such as helpful in-store staff and skilled instructors, particularly in music lessons. However, these experiences were exceptions rather than the norm. Overall, the company holds a 3.1-star rating based on 14 reviews and 17 complaints, reflecting mixed but largely negative customer sentiment. While the physical store locations and some staff members are occasionally praised, systemic issues in billing, customer service, and accountability continue to dominate the feedback, raising concerns about the company’s reliability and trustworthiness.