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Guitar Center Crestwood St Louis MO US
Guitar Center Crestwood, located at 9177 Watson Rd. in St. Louis, MO, is a trusted destination for musicians seeking professional musical instrument repair services. Whether you need adjustments, restorations, or maintenance for guitars, basses, drums, or other instruments, the store’s skilled technicians provide high-quality repairs tailored to both amateur and professional needs. As a local hub for music enthusiasts, Guitar Center Crestwood combines expertise with a commitment to preserving the integrity of instruments.
The store operates extended hours to accommodate busy schedules, with weekday hours from 11:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 9:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. This flexibility ensures customers can visit conveniently for repairs or consultations. Guitar Center Crestwood stands out as a reliable resource in the St. Louis area, offering a seamless experience for those seeking to maintain or restore their musical instruments.
Location Reviews
The reviews for Guitar Center Crestwood reflect a mixed overall sentiment, with both positive and negative experiences reported. Positives include commendations for helpful and knowledgeable staff, such as a salesperson in Hialeah and technicians in Norman, Oklahoma, who provided exceptional service and product expertise. Some customers praised the quality of products received, particularly when items were in good condition or when staff went above and beyond to assist with purchases or repairs. However, several negative experiences were also noted, including issues with damaged or incorrect items, shipping delays, and uncooperative customer service interactions. For example, multiple reviewers mentioned receiving defective products, such as keyboards with nonfunctional keys or guitars with visible damage, while others faced problems with UPS delivery failures or unresponsive support from managers.
Common criticisms centered on inconsistent service quality, with some locations and employees receiving praise for professionalism, while others were described as rude, unhelpful, or dismissive. A particularly negative review highlighted a manager who refused to resolve a faulty power supply issue and escalated the situation with a customer. Conversely, a few reviewers expressed gratitude for personalized assistance, such as a customer service representative who spent significant time helping select a guitar as a surprise gift. The reviews also noted occasional policy or system-related issues, such as military discounts not being applied during price drops. While some customers acknowledged Guitar Center’s efforts to resolve problems, others felt the company failed to uphold its commitments, leading to frustration and a lack of trust in the brand.