Profile
Guitar Center Cary NC US
Guitar Center, located at 7123 O’Kelly Chapel Rd, Cary, NC, is a leading retailer specializing in musical instruments, gear, and accessories for musicians of all skill levels. The store offers a wide selection of guitars, amplifiers, keyboards, drum kits, and other music-related equipment, alongside a range of accessories and educational resources. Customers can explore products in person or via the Guitar Center mobile app, available on the App Store, which provides access to product screenshots, customer reviews, user tips, and recommendations for similar music-related apps and games.
The store operates Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. This flexible schedule accommodates both in-store shopping and online engagement through the Guitar Center app, making it a convenient destination for music enthusiasts in the Cary area seeking quality instruments and expert support.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positives include praise for certain staff members, such as a helpful salesman in Hialeah, a knowledgeable technician in Norman, Oklahoma, and a supportive customer service representative named Dalton, who provided personalized assistance. These experiences highlight instances of good customer service and product expertise. However, negatives are frequently mentioned, with complaints about damaged or incorrect items received, such as a guitar with a divet, a pedal board with the wrong power supply, and a harp package with torn packaging. Some customers also criticized the company’s handling of returns, order cancellations, and communication, including a case where an order was canceled without resolution and a manager was uncooperative after a purchase error.
Commonly cited issues include inconsistent product quality, poor customer service experiences (e.g., a manager who refused to resolve a problem and hung up on a customer), and policy-related frustrations, such as the inability to apply a military discount. Conversely, a few reviews noted positive in-store experiences and effective problem resolution by specific employees. The reviews also contain duplicate entries, such as a detailed account of a problematic interaction in Fayetteville, which underscores recurring concerns about customer support. Overall, while some customers appreciate Guitar Center’s staff and product offerings, others face challenges with reliability, communication, and resolution of issues.