Profile
Guitar Center Durham NC US
Guitar Center, located at 1720 Guess Rd Ste 70 in Durham, NC, is the world’s largest musical instruments retailer, offering an extensive selection of products for musicians of all levels. The store specializes in guitars, basses, drums, amplifiers, DJ equipment, keyboards, and professional audio gear, catering to both beginners and seasoned professionals. With a wide range of brands and models available, customers can find everything needed to start or elevate their musical journey under one roof.
Notable for its convenient shopping experience, Guitar Center provides free shipping on most orders, ensuring accessibility for customers across the region. The store maintains consistent operating hours from Monday to Sunday, with extended hours on Saturdays, closing at 8:00 p.m. This flexibility allows visitors to shop during evenings or weekends, accommodating diverse schedules. Whether browsing in-store or shopping online, Guitar Center remains a trusted destination for high-quality musical instruments and equipment.
Location Reviews
Guitar Center reviews present a mixed sentiment, with consumers reporting both positive and negative experiences. Overall, many reviewers expressed satisfaction with the quality of products received, particularly when interacting with knowledgeable and helpful staff at specific locations, such as the Norman OK store and Hialeah branch. Positive feedback highlights exceptional customer service, personalized assistance, and effective problem resolution, with some customers praising the expertise of sales representatives and technicians. However, several reviewers noted issues with product quality, including damaged or incorrect items, and inconsistencies in the accuracy of online listings. Additionally, some customers faced challenges with shipping delays, order cancellations, and unresponsive customer support, particularly when dealing with problematic interactions at certain stores or with call center representatives.
Commonly mentioned negatives include poor customer service experiences, such as uncooperative staff, unprofessional behavior from managers, and inadequate follow-up on order issues. A few reviews specifically criticized the handling of damaged items, with some customers feeling that Guitar Center did not adequately address discrepancies between product descriptions and actual received items. Conversely, positive experiences often emphasized the value of in-store assistance, with staff members like Jason in Hialeah and Dalton in customer support receiving praise for their helpfulness and dedication. While some reviews highlighted the inconvenience of shipping errors or price policy limitations, others noted that Guitar Center’s stores could provide a satisfactory experience when customers engaged with attentive and professional employees. Overall, the reviews reflect a brand with significant variability in service quality and product reliability.