Profile
Music & Arts Garner NC US
Music & Arts, located at 2566 Timber Dr, Garner, NC, is a premier destination for music enthusiasts seeking instruments, lessons, and creative resources. The store offers a wide range of musical instruments for purchase, along with rental options for those exploring new instruments or needing temporary access. Customers can also enroll in music lessons tailored to various skill levels and interests, including piano, guitar, voice, and more. The business emphasizes accessibility and community engagement, making it a go-to hub for both beginners and experienced musicians.
Notable features include easy access to store hours, maps, and directions via the store finder tool on their website, ensuring a seamless experience for visitors. While the provided information mentions Virginia, the Garner location serves as a key point of contact for local residents and visitors in North Carolina. Music & Arts combines quality products, expert instruction, and convenient services to support the musical growth of individuals and families in the surrounding area.
Location Reviews
Music & Arts receives a mixed but predominantly negative customer sentiment, reflected in its 3.1-star rating based on 14 reviews and 17 complaints. While some customers report positive experiences—such as helpful in-store staff, professional service for instrument repairs, and talented instructors—these are overshadowed by widespread complaints about operational and customer service failures. Commonly cited issues include disorganized billing and scheduling, lack of communication (e.g., lessons canceled without notice), incorrect charges (e.g., billing for months without services or duplicate instrument rentals), and delayed or denied refunds. Multiple reviews highlight suspicious billing practices, including unauthorized charges, miscommunication with credit card companies, and unresolved disputes with collections agencies, which have caused financial harm and stress for some customers.
Positives are limited and sporadic, with a few reviewers praising the quality of instruction, friendly staff, and reasonable pricing for repairs. However, these are frequently contrasted with systemic problems in accountability and transparency. Complaints about poor customer service extend to both in-store and corporate interactions, with reports of unprofessional behavior, lack of follow-through on promises, and an inability to resolve disputes. While the store itself is occasionally described as well-stocked or functional, the recurring themes of billing errors, unresponsive support, and misleading practices suggest significant operational shortcomings that have led many customers to seek alternatives.