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Guitar Center Winston Salem NC US
Guitar Center, located at 3459 Burke Mill Rd, Winston Salem, NC, is the world’s largest musical instruments retailer, offering an extensive selection of products for musicians of all levels. The store specializes in guitars, basses, drums, amplifiers, DJ equipment, keyboards, and professional audio gear, making it a one-stop destination for both beginners and seasoned performers. Customers benefit from free shipping on most orders, ensuring convenient access to high-quality instruments and accessories.
Operating with extended hours to accommodate busy schedules, Guitar Center is open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with later hours on Saturdays until 8:00 p.m. This flexibility, combined with its vast inventory and reliable shipping options, positions the Winston Salem location as a key hub for musicians seeking top-tier products and expert service. Whether shopping in-store or online, customers can expect a seamless experience tailored to their musical needs.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives include commendations for customer service, such as helpful staff members like Jason in Hialeah, Joe and Liz in Norman, OK, and Dalton from customer support, who provided personalized assistance. Some reviewers also noted satisfactory product quality and condition, particularly when issues were resolved promptly by knowledgeable employees. However, negatives are significant and recurring, with frequent complaints about damaged or incorrect items received, such as guitars with unmentioned flaws or pedal boards with faulty components. Several reviews highlighted poor customer service, including a dismissive manager in Fayetteville who refused to address a defective product and a call center supervisor with controversial professional conduct. Additionally, some customers criticized order cancellations, unfulfilled price drop promises, and a lack of support for resolving issues, leading to frustration and dissatisfaction. These mixed experiences suggest variability in service quality and product reliability across locations and interactions.