Profile
Guitar Center Omaha NE US
Guitar Center, located at 3115 Oak View Dr, Omaha, NE, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amplifiers, DJ equipment, keyboards, and professional audio gear.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives frequently cited include helpful and knowledgeable staff, such as specific salespeople and customer service representatives who provided personalized assistance, and instances where stores resolved issues promptly, such as replacing defective items or offering repairs. Some reviewers praised the quality of products received, though others noted inconsistencies, with a few mentioning damaged or incorrect items. Additionally, a few customers highlighted the convenience of return policies and the willingness of employees to go above and beyond, as seen in a detailed account of staff support during a guitar purchase.
However, significant negatives were also reported, including issues with product quality, such as malfunctioning instruments or damaged goods upon arrival. Delivery problems, such as UPS failed deliveries and order cancellations without clear explanations, were frequently mentioned. Customer service experiences varied widely, with some reviewers describing unprofessional or dismissive interactions with staff, including a manager who refused to address a defective product and a call center supervisor criticized for inappropriate behavior. Others noted frustrations with pricing policies, such as military discounts not being applied despite advertised “price drop” promotions. While some locations and employees received strong praise, the reviews underscore a lack of consistency in service and product quality across Guitar Center’s operations.