Profile
Guitar Center Portsmouth NH US
Guitar Center, located at 1600 Woodbury Ave, 24, Portsmouth, NH, is a retail store specializing in music gear, instruments, and accessories for musicians of all levels. The business offers a wide range of products, including guitars, amplifiers, keyboards, and audio equipment, catering to both beginners and professionals. As part of Guitar Center, Inc., the store provides access to expert advice, in-store demonstrations, and curated selections to support musical exploration and performance needs.
The store also features a mobile app available on the App Store, allowing customers to shop music gear online, view product screenshots, read user reviews, and access helpful tips. The app enhances the shopping experience by enabling users to explore ratings, compare products, and discover similar music-related apps or games. This digital tool complements the in-store experience, offering convenience for research, purchases, and staying connected with the latest trends in music technology. Whether visiting the Portsmouth location or using the app, Guitar Center aims to serve musicians with quality products and resources.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Commonly mentioned issues include receiving damaged or incorrect items, difficulties with returns and order cancellations, and inconsistent customer service. Some reviewers highlighted problems such as a manager who refused to resolve a faulty pedal board purchase, a salesperson with inappropriate social media content, and orders being cancelled without proper resolution. Others noted challenges with product quality, such as a guitar arriving with significant damage or a bass with a manufacturing flaw. These issues were frequently paired with frustration over unhelpful or dismissive responses from staff or management, particularly in cases involving high-value purchases or urgent needs.
Despite these challenges, several positive experiences were also noted, often tied to specific employees or locations. Reviewers praised knowledgeable and helpful staff, such as a salesperson in Hialeah and a customer support representative who provided personalized assistance for a gift purchase. Some in-store interactions were highlighted as exceptional, with employees going above and beyond to resolve issues or offer expert advice. Additionally, a few reviews mentioned satisfactory service from the Norman, OK store, where staff were described as friendly and proactive in addressing concerns. These positive accounts suggest that while inconsistencies exist, certain locations and employees contribute to a more favorable customer experience.