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Guitar Center Cherry Hill NJ US
Guitar Center, located at 2100 Route 38 in Cherry Hill, NJ, is a premier destination for musicians seeking a wide range of musical instruments, gear, and accessories. The store offers everything from guitars, amplifiers, and keyboards to drums, headphones, and lighting equipment, catering to both amateur and professional musicians. With knowledgeable staff and in-store demonstrations, customers can explore products hands-on and receive expert guidance tailored to their needs.
The store operates Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. In addition to its physical location, Guitar Center provides an app available on the App Store, allowing users to browse music gear, view product screenshots, read customer reviews, and discover related items. This digital tool enhances the shopping experience by offering insights and comparisons before visiting the store.
Whether shopping online or in person, Guitar Center aims to deliver a seamless experience for music enthusiasts seeking quality products and exceptional service.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Positives include praise for helpful and knowledgeable staff, such as salesperson Jason in Hialeah and customer support representative Dalton, who provided personalized assistance. Some in-store experiences, like at the Norman OK location, were highlighted for friendly service and skilled technicians. However, several customers expressed dissatisfaction with product quality, citing damaged or incorrect items received, such as a guitar described as “great condition” but later found damaged, or a pedal board with a faulty power supply. Others noted issues with order fulfillment, including delayed or canceled shipments and unresponsive customer service.
Negatives also included complaints about poor customer interactions, such as a manager at the Fayetteville store who refused to resolve a product issue and a call center supervisor whose Facebook page raised concerns about professionalism. Additionally, some customers criticized the company’s handling of returns, price discrepancies, and the inability to apply military discounts. Despite these challenges, a few reviews emphasized satisfactory resolutions, such as staff willingness to assist with repairs or replacements. Overall, the feedback underscores inconsistent experiences, with both commendable service and significant operational shortcomings reported.