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guitar center Cherry Hill NJ US
Guitar Center, located at Cherry Hill Mall in Cherry Hill, NJ, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, keyboards, drums, and audio equipment from leading brands, catering to both beginners and professionals. Customers can benefit from expert guidance from knowledgeable staff, in-store demonstrations, and personalized service to help them find the perfect products for their needs.
The store is open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. For added convenience, Guitar Center also provides an online shopping experience through its mobile app, allowing customers to browse products, check reviews, and explore additional resources. Whether you’re a seasoned musician or just starting out, Guitar Center at Cherry Hill Mall offers a welcoming environment to explore, purchase, and elevate your musical journey.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positives include praise for knowledgeable and helpful staff, particularly at specific locations like the Norman OK store and Fayetteville, where employees were described as friendly, professional, and attentive to customer needs. Some customers highlighted commendable customer service, such as assistance with returns, personalized recommendations, and repairs. However, negatives are also prominent, with recurring complaints about damaged or incorrect items received, such as broken guitar keys, torn packaging, and wrong power supplies. Additionally, several reviewers criticized poor customer service experiences, including uncooperative staff, dismissive attitudes from managers, and unresolved issues with order cancellations or incorrect product claims.
Commonly mentioned challenges include inconsistent product quality, logistical problems like failed deliveries, and difficulties with return policies or price discrepancies (e.g., “Price Drop” not applying to military discounts). While some stores and employees received strong praise for their service, others faced criticism for unprofessional behavior, such as a call center supervisor with controversial social media content. Reviews also noted variability in experiences across locations, with some customers reporting excellent interactions and others encountering significant frustration, underscoring the need for more consistent service and quality control.