Profile
Guitar Center Cherry Hill NJ US
Guitar Center, located at 2100 New Jersey 38 in Cherry Hill, NJ, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, drums, keyboards, and audio equipment, catering to both beginners and seasoned professionals. Customers can explore the latest releases and industry-leading brands, supported by expert staff who provide guidance on product selection and maintenance.
The store is also accessible via the Guitar Center app, available on the App Store, which allows users to browse inventory, view screenshots, read customer reviews, and access ratings and user tips. This digital platform enhances the shopping experience by offering convenient tools for research and comparison. Guitar Center is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m., ensuring flexible access for customers. Whether shopping in-store or online, the business emphasizes a commitment to serving the musical community with reliable products and services.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Commonly mentioned positives include commendable customer service from specific staff members, such as a helpful salesman in Hialeah and knowledgeable employees in Norman, Oklahoma, who assisted with product setup and repairs. Some customers also noted satisfaction with the condition and quality of products received, particularly when interacting with attentive and professional staff. However, several negative experiences were highlighted, including issues with damaged or incorrect items, shipping problems (e.g., UPS delivery failures and reshipment delays), and uncooperative or dismissive customer service from certain locations, such as the Fayetteville store, where a manager was described as unapologetic and rude. Additionally, some reviewers expressed frustration with order cancellations, unclear return policies, and perceived inconsistencies between product listings and actual items received.
The reviews also emphasize variability in service quality across different locations and staff members. While some customers praised personalized assistance and the willingness of employees to go above and beyond (e.g., a customer service rep who helped select a guitar for a surprise gift), others encountered unprofessional behavior, such as a call center supervisor with controversial social media content or a manager who allegedly refused to resolve a product issue. These discrepancies underscore the inconsistency in customer experiences, with positive interactions often tied to specific employees or stores, while negative feedback frequently involved logistical errors, poor communication, or inadequate resolution of complaints. Overall, the sentiment remains split, with Guitar Center’s reputation hinging on the performance of individual staff and the reliability of its order fulfillment processes.