Profile
Guitar Center East Brunswick NJ US
Located at 666 State Route 18, East Brunswick, NJ, Guitar Center is the world’s largest musical instruments store, offering an extensive selection of products for musicians of all levels. The store specializes in guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more, catering to both beginners and seasoned professionals. Customers can browse a wide range of brands and models, ensuring they find the perfect instruments and accessories to suit their needs. Most orders qualify for free shipping, making it convenient for buyers to enjoy their purchases without additional costs.
Guitar Center maintains consistent hours of operation from Monday to Sunday, with extended hours on Saturdays until 8:00 p.m. The store is open daily from 11:00 a.m. to 7:00 p.m., providing ample time for visitors to explore its inventory, seek expert advice, or make purchases. As a trusted destination for musical equipment, Guitar Center combines a vast product selection with reliable service, making it a go-to hub for music enthusiasts in the region.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers reporting both positive and negative experiences. Many reviewers noted issues with product quality and delivery, such as receiving damaged or incorrect items, including a harp with a torn packaging sleeve, a guitar with malfunctioning keys, and a pedal board with a wrong power supply. Some customers also expressed frustration with shipping delays, order cancellations (e.g., a guitar deemed damaged without clear evidence), and unhelpful customer service interactions, particularly at certain locations like the Fayetteville store, where a manager was described as unprofessional and dismissive. However, several reviews highlighted positive experiences, including commendable customer support from staff like Dalton, who provided personalized assistance for a guitar purchase, and knowledgeable employees at the Norman OK store who resolved product issues efficiently.
Positives frequently centered on the helpfulness of individual staff members, such as Jason in Hialeah and Jeremy in Norman, who were praised for their expertise and customer service. Conversely, negatives included complaints about inconsistent product quality, unclear return policies, and systemic issues like incorrect pricing or failed deliveries. Some reviewers also mentioned challenges with applying discounts or resolving disputes, though others noted that local store representatives could be more accommodating. Overall, while Guitar Center is acknowledged for its skilled employees and occasional excellent service, recurring issues with product accuracy, shipping reliability, and customer support at certain locations contribute to a generally mixed but not uniformly negative perception.