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Guitar Center Little Falls NJ US
Guitar Center, located in Little Falls, NJ, is the world’s largest musical instruments store, offering an extensive selection of products for musicians of all levels. The store specializes in guitars, bass, drums, amplifiers, DJ equipment, keyboards, pro-audio gear, and more, making it a one-stop destination for both beginners and seasoned professionals. Customers can browse a vast inventory of instruments, accessories, and music technology, with the convenience of free shipping on most orders, enhancing the shopping experience for those who prefer online or in-store purchases.
Open seven days a week, Guitar Center in Little Falls maintains consistent hours from Monday through Friday, 11:00 a.m. to 7:00 p.m., and Sunday, 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This accessibility, combined with its reputation as a premier retail destination for musical equipment, solidifies its role as a key resource for musicians in the region. Whether shopping for a new instrument or seeking expert advice, the store’s commitment to quality and variety ensures a comprehensive experience for all visitors.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives include commendations for certain staff members, such as a helpful salesperson in Hialeah and the knowledgeable team at the Norman OK store, who provided excellent customer service, repairs, and personalized assistance. Some customers also noted that products arrived in good condition and appreciated the availability of in-store services like setup and pickups. However, several reviewers reported issues with damaged or incorrect items, including a guitar ordered online that was later canceled by the company without resolution, and a pedal board with a faulty power supply. Additionally, some customers criticized poor customer service interactions, such as a manager in Fayetteville who reportedly refused to address a product issue and hung up on a customer, as well as a call center supervisor whose unprofessional conduct was highlighted on social media.
Negative experiences also included frustrations with order cancellations, unclear return policies, and discrepancies between product listings and actual items received. For example, one customer received a guitar with a significant physical flaw despite the listing claiming it was in “great condition,” while another faced a canceled order with no replacement offered. Conversely, some reviews highlighted positive outcomes, such as a customer who returned to a store and had a “completely different experience” with friendly, professional staff. The company’s responses to complaints varied, with some instances of apologies or replacements, but others left customers feeling unsupported. Overall, the reviews underscore inconsistent service quality, with experiences heavily dependent on location, staff, and specific product interactions.