Profile
Music & Arts Livingston NJ US
Music & Arts, located at 77 W Mount Pleasant Ave, Livingston, NJ, is a premier destination for music enthusiasts seeking instruments, lessons, and community resources. The store offers a wide range of music instrument rentals, providing accessible options for individuals and families to explore or expand their musical journey without long-term commitment. In addition, the business provides music lessons in various genres and skill levels, catering to students of all ages.
Visitors can utilize the store’s online tools to locate the Livingston location, access maps and directions, and check store hours for convenient planning. Whether you’re a beginner looking to start playing an instrument or an experienced musician seeking rental options, Music & Arts aims to support musical growth through quality products and services. The business emphasizes accessibility and community engagement, making it a valuable resource for residents in the area.
Location Reviews
Music & Arts receives a mixed but predominantly negative customer sentiment, reflected in a 3.1-star rating based on 14 reviews and 17 complaints. Commonly mentioned issues include disorganized billing and scheduling, with multiple reports of incorrect charges for services not received, delayed or denied refunds, and poor communication regarding cancellations or account discrepancies. Customers frequently criticize the lack of accountability, unprofessional explanations from staff, and a billing system prone to errors, such as being charged for months of lessons that never occurred or for instruments never rented. Some reviews highlight a particularly troubling experience with customer service, including instances of mishandled credit card information and unresponsive support from corporate offices. While a few reviews note positive experiences—such as a helpful staff member who replaced a guitar string at a fair price and a talented instructor—these are exceptions rather than the norm.
The store itself is occasionally praised for its inventory or in-person service, but these positives are overshadowed by systemic issues in customer support and financial management. Complaints about billing errors, unresolved disputes, and uncooperative handling of credit reporting (e.g., false debt claims) are recurring themes, with some customers expressing frustration over being forced to dispute charges through credit card companies rather than receiving direct resolutions. Despite isolated instances of satisfactory service, the overall sentiment underscores significant concerns about reliability, transparency, and customer care, leading many to advise against enrollment or continued use of the company’s services.