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Guitar Center Paramus NJ US
Guitar Center, located at 240 NJ-17 North, Suite 3 & 4, Paramus, NJ, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether you’re a seasoned musician or a beginner, the store provides high-quality products from leading brands, ensuring customers can find everything needed to pursue their musical passions. Most orders ship free, making it convenient for buyers across the region to access top-tier instruments and accessories.
The store is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. This extended availability ensures flexibility for customers seeking in-person shopping experiences or assistance with product selection and setup. With its vast inventory and commitment to customer service, Guitar Center remains a trusted destination for musicians in New Jersey and beyond.
Location Reviews
Guitar Center reviews present a mixed sentiment, with both positive and negative experiences reported. Many reviewers praised the company’s customer service, particularly highlighting staff members like Dalton, Joe, Liz, and Jeremy, who were described as helpful, knowledgeable, and attentive to customer needs. Positive feedback also included experiences at specific locations, such as the Norman OK store, where employees went above and beyond to resolve issues and provide personalized assistance. Some customers appreciated the return policies and the willingness of staff to guide them in purchasing decisions, even when they had limited product knowledge.
However, several negative experiences were also documented. Issues with product quality and delivery were frequently mentioned, including damaged or incorrect items (e.g., a mandolin case with torn packaging, a pedal board with the wrong power supply, and a guitar with undisclosed damage). Some customers criticized the company’s handling of order cancellations, lack of replacement options, and inconsistent product descriptions. Poor customer service incidents, such as a manager refusing to resolve a problem and hanging up on a customer, were also reported. Additionally, a few reviewers expressed concerns about staff conduct, including one employee whose social media profile raised eyebrows due to inappropriate content. While some locations and individuals received praise, others were marked by frustration over unresolved issues and unmet expectations.