Profile
Guitar Center Springfield Township NJ US
Guitar Center, located at 160 Route 22 in Springfield Township, NJ, is the world’s largest musical instruments store, offering an extensive selection of products for musicians of all levels. The store specializes in guitars, bass, drums, amplifiers, DJ equipment, keyboards, and professional audio gear, making it a one-stop destination for both beginners and seasoned performers. Most orders qualify for free shipping, adding convenience for customers nationwide.
Open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m., Guitar Center provides flexible hours to accommodate busy schedules. With its vast inventory and commitment to quality, the store remains a trusted hub for musical enthusiasts seeking top-tier instruments and equipment.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives frequently mentioned include commendable customer service from specific staff members, such as helpful salespeople like Jason in Hialeah and knowledgeable technicians like Jeremy in Norman, Oklahoma. Some customers highlighted effective resolution of issues through dedicated employees, while others appreciated the willingness of representatives to go above and beyond, such as Dalton’s assistance with a guitar purchase for a surprise gift. However, negative feedback centers on product and service inconsistencies, including damaged or incorrect items received, unresponsive or dismissive customer support, and instances of poor handling of returns or order cancellations. For example, one customer reported a canceled order after 48 hours with no replacement offered, while another faced a hostile interaction with a manager who refused to address a faulty product.
Common complaints also include logistical issues, such as UPS delivery failures and difficulties applying discounts, as well as concerns about the accuracy of product listings and images. Conversely, some reviews noted improved experiences upon returning to stores, with staff described as friendly and professional. While individual interactions varied widely, the reviews collectively suggest that Guitar Center’s service quality is inconsistent, with both exemplary and problematic experiences depending on location, staff, and specific circumstances.