Profile
Music & Arts Toms River NJ US
Music & Arts, located at 1258 Route 166, Suite 9 in Toms River, NJ, is a premier destination for music lovers seeking instruments, lessons, and rental options. The store offers a wide selection of musical instruments for sale, as well as rental programs tailored to students and professionals, making it easier for individuals to access quality equipment without long-term commitment. In addition to instrument sales and rentals, Music & Arts provides music lessons in various genres, catering to all ages and skill levels.
Notable features include an easy-to-use store finder tool, which helps customers locate nearby Music & Arts locations, along with detailed maps, directions, and store hours for convenience. While the specific Toms River location serves the New Jersey community, the store finder also supports searches for Music & Arts locations in Virginia, reflecting the company’s broader reach. Whether you’re looking to purchase, rent, or learn an instrument, Music & Arts combines accessibility, quality, and expert guidance to support musical growth.
Location Reviews
Music & Arts receives a mixed but predominantly negative sentiment based on customer reviews, with a 3.1-star rating from 14 reviews and 17 complaints. Common criticisms include poor billing practices, inconsistent communication, and inadequate customer service. Multiple reviewers highlight issues such as incorrect charges for services not rendered, delayed or unfulfilled refunds, and a lack of accountability for errors. Examples include being charged for months of lessons without receiving them, billing discrepancies that took months to resolve, and suspicious handling of credit card information. Corporate support is frequently criticized for being unresponsive, unprofessional, and unwilling to escalate concerns, with some customers reporting unresolved disputes and financial harm due to inaccurate credit reporting. These systemic issues in billing and customer service are repeatedly cited as major drawbacks, with many reviewers expressing frustration and distrust in the company’s operations.
Despite these widespread complaints, a few reviews note positive experiences, particularly with in-store staff and specific service interactions. For instance, one customer praised the professionalism and affordability of a guitar string replacement, while another highlighted a talented instructor for voice lessons. However, these positive remarks are less common and often contrasted with the broader narrative of poor service. The overall sentiment reflects a lack of confidence in the company’s reliability and transparency, with many customers advising against enrollment or rentals due to recurring issues. While some aspects of the business, such as product quality or individual staff members, are occasionally praised, the consistent negative feedback on billing, communication, and accountability suggests significant room for improvement in customer experience and operational management.