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Guitar Center Totowa NJ US
Guitar Center, located at 1 U.S. 46, 7, Totowa, NJ, is the world’s largest musical instruments store, offering an extensive selection of products for musicians of all levels. The store specializes in guitars, bass, drums, amplifiers, DJ equipment, keyboards, and professional audio gear, catering to both beginners and seasoned professionals. With a vast inventory and competitive pricing, Guitar Center provides an unparalleled shopping experience for those seeking high-quality instruments, accessories, and music technology. Most online orders qualify for free shipping, making it convenient for customers to access their purchases nationwide.
The Totowa location operates with extended hours, open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. Whether customers are looking to explore in-store or shop online, Guitar Center combines expertise, product variety, and customer service to meet the needs of music enthusiasts. This flagship store exemplifies the brand’s commitment to being a one-stop destination for all musical instrument and audio equipment needs.
Location Reviews
Guitar Center reviews reflect a mixed experience overall, with some customers expressing satisfaction while others report significant issues. Positives include commendations for helpful and knowledgeable staff, such as Jason in Hialeah and Dalton in customer support, who provided personalized assistance during purchases. Certain stores, like the Norman OK location, received praise for their attentive service and willingness to resolve issues, including adjustments to products and professional setup work. However, several negative experiences were noted, including damaged or incorrect items (e.g., torn packaging, missing free lessons, and defective instruments), poor customer service (e.g., uncooperative staff, dismissive managers, and unresolved order cancellations), and logistical problems like failed deliveries and unfulfilled price drop claims. Some reviewers also criticized the company’s handling of returns and communication, with one incident involving a manager who allegedly refused to address a faulty product and escalated a dispute with a customer.
The sentiment is generally neutral, with no clear majority of positive or negative feedback. Commonly mentioned positives include the expertise of individual employees and the availability of in-store services, while negatives often centered on product quality, inconsistent customer service, and systemic issues with online orders and returns. Reviews also highlighted variability in experiences across locations, with some stores and staff receiving high praise while others faced repeated complaints. Notably, a few reviews emphasized that while Guitar Center itself may not be at fault in certain cases (e.g., third-party delivery issues), the company’s policies and execution of customer support were frequently called into question.