Profile
Guitar Center Albuquerque NM US
Guitar Center, located at 6001 Menaul Blvd NE in Albuquerque, NM, is home to the world’s largest selection of popular musical instruments and equipment. The store offers an extensive range of products, including guitars, basses, amplifiers, keyboards, workstations, drums, percussion, microphones, and PA systems, catering to musicians of all skill levels and preferences. Whether customers are seeking beginner-friendly instruments or high-end professional gear, Guitar Center provides a comprehensive inventory to meet diverse needs.
The store is open Monday through Sunday from 11:00 am to 7:00 pm, with extended hours on Saturdays until 8:00 pm. Located in a convenient area of Albuquerque, Guitar Center serves as a premier destination for music enthusiasts looking to explore, purchase, or upgrade their musical equipment. Its broad selection and consistent operating hours make it a go-to spot for both casual shoppers and serious musicians.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning neutral. Many consumers reported satisfactory interactions, particularly praising the knowledgeable and helpful staff at specific locations, such as the Norman OK store and Hialeah branch, where employees like Jason and Dalton provided personalized assistance. Positive feedback also highlighted effective customer service, including resolution of product issues and supportive return policies. However, several negative experiences were noted, including receiving damaged or incorrect items, such as a guitar canceled after being claimed damaged without replacement, a mandolin case returned due to delivery failure, and a pedal board with a faulty power supply. Some reviewers criticized unprofessional behavior, including a manager’s dismissive attitude and a call center supervisor’s inappropriate social media presence, which raised concerns about staff conduct and company integrity.
Commonly mentioned negatives included inconsistent product quality, unresponsive or unhelpful customer service, and issues with online ordering, such as price drop policies not aligning with military discounts. Conversely, a few reviews highlighted positive in-store experiences, emphasizing friendly, professional staff and satisfactory resolutions to problems. While some customers expressed frustration with Guitar Center’s handling of errors, others acknowledged the company’s efforts to address concerns, albeit with mixed success. The reviews collectively suggest that while Guitar Center offers opportunities for good service and quality products, experiences vary significantly depending on location, staff, and specific transaction details.