Profile
Music & Arts Las Vegas NV US
Music & Arts, located at 7355 S Rainbow Blvd Ste 120, Las Vegas, NV, is a premier destination for music enthusiasts seeking instruments, lessons, and rental services. The store offers a wide range of music instrument rentals, providing accessible options for individuals and families looking to explore or practice various instruments without long-term commitment. Additionally, Music & Arts provides music lessons in Nevada, catering to students of all ages and skill levels with guidance from experienced instructors.
Visitors can utilize the store’s online store finder to locate nearby Music & Arts locations, along with detailed maps, directions, and store hours for convenience. Whether you’re a beginner looking to start your musical journey or an experienced musician seeking quality equipment, Music & Arts aims to support your needs with reliable services and a welcoming environment. For more information on rentals, lessons, or store details, the business encourages customers to explore their online resources or visit in person.
Location Reviews
Music & Arts receives a mixed but predominantly negative customer sentiment, reflected in its 3.1-star rating based on 14 reviews and 17 complaints. Common criticisms include disorganized front-office operations, frequent billing errors, and poor customer service. Reviewers frequently report issues such as unscheduled lesson cancellations, lack of advance notice for teacher absences, and being charged for services not rendered. Refund processes are often delayed or unfulfilled, with one customer disputing charges through their credit card company after being overcharged for months of non-existent lessons. Additional complaints highlight suspicious billing practices, including a customer service rep mishandling credit card information and a lack of accountability in resolving disputes. While some reviews note a lack of responsiveness from corporate departments and inconsistent communication, others mention isolated instances of poor inventory tracking and false credit reporting due to internal errors.
Positive feedback is limited but present, with a few customers praising specific staff members for their professionalism and skill, such as a voice instructor and a technician who efficiently replaced a guitar string at a fair price. However, these experiences are overshadowed by recurring complaints about billing inaccuracies, unresponsive customer support, and a lack of resolution for long-standing issues. The overall sentiment suggests that while some aspects of the service (e.g., in-store interactions) may be satisfactory, systemic problems in operations, accountability, and customer communication significantly impact the majority of customers’ experiences.