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Guitar Center Brooklyn NY US
Guitar Center, located at 139 Flatbush Ave, Brooklyn, NY, is a premier destination for musicians seeking a wide range of musical instruments, gear, and accessories. The store offers everything from guitars, keyboards, and amplifiers to drum kits, headphones, and audio equipment, catering to both amateur and professional musicians. Customers can explore products in person or download the Guitar Center app for iOS to browse inventory, view customer reviews, and access helpful tips, making shopping convenient and informed.
The store is open Monday through Sunday, with hours from 11:00 a.m. to 7:00 p.m. daily, and extended hours on Saturdays until 8:00 p.m. This consistent schedule ensures accessibility for customers seeking in-store assistance, demonstrations, or purchases. As a trusted name in the music industry, Guitar Center combines expertise with a broad selection, making it a go-to spot for Brooklyn musicians and enthusiasts.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers expressing both positive and negative experiences. Many reviewers noted satisfactory interactions with knowledgeable and helpful staff, particularly in stores such as Hialeah, Norman, and Arlington Heights, where employees were praised for their professionalism, assistance, and willingness to go above and beyond. Some customers also highlighted effective customer support, such as a detailed phone consultation that helped them select a guitar for a surprise gift. However, several reviews mentioned issues with product quality and delivery, including damaged or incorrect items, malfunctioning equipment, and shipping errors like failed UPS deliveries. A few customers also reported dissatisfaction with customer service, citing uncooperative staff, dismissive attitudes, and poor handling of complaints, such as a manager who refused to resolve a faulty power supply issue and instead offered a refund.
Commonly mentioned positives include the availability of skilled technicians for repairs and setups, as well as the helpfulness of specific employees like Dalton and Jeremy, who were commended for their personalized support. Conversely, negatives often centered on inconsistent product quality, misleading online listings, and challenges with returns or replacements, such as an order canceled without resolution after a guitar was allegedly damaged. Some reviewers also criticized the company’s policies, such as the inability to apply a military discount during a “Price Drop” promotion. While many customers acknowledged the value of in-store experiences and the expertise of certain staff members, others emphasized frustrations with online ordering and the variability of service quality across locations.