Profile
Guitar Center Cheektowaga NY US
Guitar Center Rentals located at 1901 Terrell Mill Rd, Marietta, GA, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a curated selection of new and used equipment from top brands, catering to players of all skill levels and genres. Whether you’re looking for guitars, amplifiers, keyboards, or percussion, Guitar Center Rentals provides a wide range of products designed to meet the needs of both beginners and seasoned professionals.
Notable for its convenient hours, the store is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. In addition to retail sales, the location emphasizes rental services, making it an accessible option for those exploring new instruments or needing temporary equipment for events or practice. With a focus on quality, affordability, and customer service, Guitar Center Rentals serves as a trusted hub for the local music community.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with both positive and negative experiences reported by customers. Positives include commendations for helpful and knowledgeable staff, such as a salesperson in Hialeah who provided extensive assistance and a customer support representative who went above and beyond to help a novice buyer select a guitar. Some customers also noted satisfactory product quality and condition, though others faced issues with damaged or incorrect items, such as a keyboard with malfunctioning keys or a pedal board delivered with the wrong power supply. Additionally, a few reviews highlighted the professionalism and friendliness of staff at specific locations, like the Norman OK store, where employees resolved issues efficiently.
Negatives include complaints about poor customer service, such as a manager who refused to address a defective product and instead offered a refund, and a call center supervisor whose unprofessional conduct raised concerns. Several customers reported problems with online orders, including canceled purchases without resolution, failed deliveries, and misleading product listings. Others criticized the company’s handling of returns, price drop policies, and military discounts. While some reviews praised Guitar Center’s support, others expressed frustration with inconsistent service quality and a lack of accountability for errors, such as false advertising or unresponsive staff. Overall, the experience varies significantly by location and employee, with both commendable and disappointing interactions documented.