Profile
Guitar Center Commack NY US
Guitar Center, located at 8 Garet Place in Commack, NY, is the world’s largest musical instruments store, offering an extensive selection of products for musicians of all levels. The store specializes in guitars, basses, drums, amplifiers, DJ equipment, keyboards, and professional audio gear, catering to both amateur enthusiasts and seasoned professionals. With a vast inventory, Guitar Center provides a one-stop destination for purchasing high-quality instruments, accessories, and music-related technology.
Notable for its comprehensive offerings and customer-centric approach, Guitar Center ensures convenience with free shipping on most orders, making it easier for customers to access their products nationwide. The store’s commitment to excellence and variety has solidified its reputation as a trusted name in the music industry. Whether shoppers are looking to upgrade their setup or explore new instruments, Guitar Center delivers a seamless shopping experience backed by expert guidance and industry-leading service.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Positives include commendations for helpful and knowledgeable staff, such as a salesman in Hialeah who provided exceptional assistance and a customer service representative, Dalton, who offered personalized support during a purchase. Some reviewers also noted satisfaction with product quality and condition, particularly when items were correctly delivered and undamaged. However, several negative experiences were highlighted, including issues with damaged or incorrect items received, such as a torn package, a non-functional keyboard, and a wrong power supply. Additionally, some customers expressed frustration with poor customer service, including uncooperative staff, rude interactions, and a lack of resolution for order cancellations or return issues.
The reviews also underscore inconsistencies in service quality across locations and employees. While some stores, like the Norman OK location, received praise for attentive staff and effective problem-solving, others, such as the Fayetteville store, were criticized for unprofessional behavior and inadequate responses to customer concerns. Delays in shipping, miscommunication about return policies, and difficulties applying discounts further contributed to dissatisfaction. Despite these challenges, a few reviewers noted improved experiences upon revisiting stores, suggesting that service quality can vary significantly based on location and individual staff interactions. Overall, the feedback indicates a need for greater consistency in product handling and customer support to address recurring concerns.