Profile
Guitar Center Johnson City NY US
Guitar Center located at 1901 Terrell Mill Rd, Marietta, GA, offers a wide selection of new and used musical instruments, gear, and accessories from top brands, catering to musicians of all levels. Whether you’re shopping for guitars, amplifiers, drums, or recording equipment, the store provides competitive pricing, expert advice, and a curated inventory to meet diverse needs. Notable features include a dedicated rental section, making it easy for customers to try out instruments before purchasing.
The store operates extended hours to accommodate busy schedules, with regular weekday hours from 11:00 a.m. to 7:00 p.m. and extended Saturday hours until 8:00 p.m. This flexibility ensures customers can visit during convenient times. As a trusted name in the music industry, Guitar Center Marietta, GA, combines quality products, knowledgeable staff, and a welcoming environment to serve the local music community.
Location Reviews
Overall sentiment toward Guitar Center is mixed, with reviewers expressing both positive and negative experiences. Positives frequently mentioned include helpful and knowledgeable staff, particularly at specific locations such as the Norman OK store, where employees like Joe, Liz, and Jeremy were praised for their professionalism and expertise. Some customers also highlighted instances of good customer support, such as a representative named Dalton who went above and beyond to assist with a guitar purchase for a gift. Additionally, a few reviews noted satisfactory product quality and condition, though these were often accompanied by caveats about issues with packaging or missing promised perks (e.g., free lessons).
However, significant negatives were also reported. Common complaints included receiving damaged or incorrect items, poor handling of returns, and unprofessional behavior from staff, such as a manager at the Fayetteville store who allegedly dismissed a customer’s concerns and escalated tensions. Issues with order cancellations without resolution, misleading product listings, and inconsistent service across locations were also cited. Some reviewers criticized the company’s responsiveness, citing instances where representatives were uncooperative or dismissive, while others noted that individual employees could provide exceptional service. These mixed experiences underscore a lack of consistency in both product quality and customer service, with outcomes often dependent on the specific store or employee involved.