Profile
Guitar Center Liverpool NY US
Guitar Center, located at 7839 Maltlage Dr, Liverpool, NY, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Catering to musicians of all levels, the store provides access to a vast inventory of products, ensuring customers can find everything they need under one roof. Most online orders qualify for free shipping, enhancing convenience for shoppers nationwide.
Open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m., Guitar Center accommodates a variety of schedules. As a trusted destination for musical instruments and related equipment, the store is renowned for its comprehensive product range, expert staff
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Positives include commendations for helpful and knowledgeable staff, such as sales associates in Hialeah and Norman, Oklahoma, who provided personalized assistance and ensured customer satisfaction. Some users praised the quality of products received, particularly when issues were resolved through repairs or replacements by skilled technicians. However, several negative experiences were noted, including instances of damaged or incorrect items, shipping delays, and poor customer service. For example, customers described receiving products with physical flaws, incorrect power supplies, or orders canceled without clear justification. Additionally, some reviewers highlighted unprofessional behavior from employees, such as a call center supervisor with inappropriate social media content and a manager who allegedly dismissed a customer’s concerns with hostility.
Common complaints also included inconsistent product quality, with items like guitars and keyboards arriving in subpar condition or malfunctioning. Shipping issues, such as UPS delivery failures, further complicated returns or replacements. While some customers appreciated the flexibility of return policies and the willingness of certain staff to go above and beyond, others criticized the company for perceived lack of integrity, such as canceling orders without proof of damage or failing to honor advertised product conditions. Reviews varied significantly by location and individual interactions, with some stores and employees receiving praise for their service, while others faced criticism for unresponsive or unhelpful support. Overall, the experience at Guitar Center appears to depend heavily on the specific store and staff encountered.