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Guitar Center Long Island City NY US
Guitar Center, located at 34-17 48th St in Long Island City, NY, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, and pro-audio gear. Customers can explore a wide range of products catering to musicians of all levels, with most orders eligible for free shipping.
Open Monday through Sunday from 11:00 AM to 7:00 PM, with extended hours on Saturdays until 8:00 PM, Guitar Center provides flexible shopping times for customers. With a vast inventory and free shipping on most orders, the store serves as a one-stop destination for musicians seeking high-quality instruments and gear.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning neutral. Positives include praise for specific staff members, such as helpful salespeople like Jason in Hialeah and customer support representatives like Dalton, who provided personalized assistance. Some stores, such as the Norman OK location, received commendations for attentive service and problem resolution, with employees like Joe, Liz, and Jeremy highlighted for their professionalism and expertise. However, several negative experiences were reported, including issues with product quality (e.g., damaged or incorrect items, malfunctioning instruments) and inconsistent customer service. Notably, the Fayetteville store faced criticism for a dismissive and uncooperative manager, while other reviews cited problems with order cancellations, shipping errors, and unmet expectations regarding advertised promotions (e.g., price drops and military discounts).
Commonly mentioned negatives include instances of poor communication, unresponsive or rude staff, and unresolved product issues, such as a guitar canceled without replacement or a pedal board with a defective power supply. Conversely, some reviewers appreciated the return policies and willingness of certain employees to assist with purchases, even when customers lacked product knowledge. The variability in experiences suggests that while some Guitar Center locations and staff excel in service, others struggle with operational reliability and customer engagement.