Profile
New York Professional Guitar Center Poughkeesie NY US
The information provided does not include specific details about the services, products, or notable features of the New York Professional Guitar Center. To create an accurate and tailored business directory listing, please provide details such as the types of guitars and instruments sold, services offered (e.g., repairs, lessons, custom builds), unique features (e.g., in-store demonstrations, expert staff, online ordering), and any awards or recognitions. This will ensure the description is factual, engaging, and aligned with the business’s offerings.
Location Reviews
The reviews for New York Professional Guitar Center reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positives include praise for certain staff members, such as a salesperson in Hialeah described as “outstanding” for being helpful and cooperative, and a customer support representative, Dalton, who provided personalized assistance during a purchase. Additionally, some reviewers highlighted positive experiences at specific locations, such as the Norman OK store, where employees were commended for their professionalism and attention to detail. However, several negative experiences were also noted, including reports of damaged or incorrect items received, UPS delivery failures, and poor customer service interactions. Some customers described unhelpful or dismissive responses from staff, such as a manager who allegedly refused to resolve a defective product issue and instead offered a refund. Others criticized inconsistent service quality, with one reviewer stating that a store employee was unprofessional and even shouted during a dispute.
Commonly mentioned negatives include issues with product quality and delivery reliability, as well as uneven customer service experiences across locations and employees. While some reviewers appreciated the availability of repair services or the willingness of certain staff to go above and beyond, others expressed frustration with Guitar Center’s handling of order cancellations, refund policies, and advertised promotions. A recurring theme was the inconsistency in service, with some customers praising specific employees or stores while others faced unresponsive or unhelpful interactions. Overall, the reviews suggest that while the company has pockets of strong customer service, there are persistent challenges with product accuracy, logistics, and staff reliability that affect the customer experience.