Profile
Guitar Center Tonawanda NY US
Guitar Center, located at 1092 Niagara Falls Blvd, Tonawanda, NY, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and seasoned professionals. Customers can explore in-store options or enhance their shopping experience through the Guitar Center app, available on the App Store, which provides access to product details, customer reviews, and additional resources for music enthusiasts.
The store maintains extended hours to accommodate busy schedules, operating Monday through Friday from 11:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 9:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. This flexibility ensures convenient access for locals and visitors alike. With its commitment to quality products and customer service, Guitar Center remains a trusted hub for music lovers in the Niagara Falls area.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning toward neutrality. Positives include praise for specific staff members, such as helpful salespeople like Jason in Hialeah and knowledgeable technicians like Jeremy in Norman, Oklahoma, who provided exceptional service. Some customers appreciated the return policies and personalized assistance from customer support, such as Dalton, who went above and beyond to help a novice buyer. However, negatives are also prominent, with frequent complaints about damaged or incorrect items received, including a mandolin case with torn packaging, a guitar with non-functional keys, and a pedal board with the wrong power supply. Issues with order fulfillment, such as canceled orders without resolution and poor handling of returns, were also reported. Additionally, some customers criticized unprofessional behavior from staff, including a manager who allegedly became confrontational during a dispute over a faulty product and a call center supervisor with controversial social media content. These mixed experiences highlight variability in service quality across locations and staff, with both commendable support and significant operational shortcomings.