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Guitar Center Cincinnati OH US
Guitar Center, located at 640 Kemper Commons Circle in Cincinnati, OH, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, and pro-audio gear. Whether you’re a seasoned musician or a beginner, the store provides a wide range of products to suit every need, from entry-level instruments to high-end professional equipment. Most orders qualify for free shipping, making it convenient for customers to enjoy their purchases nationwide.
The Cincinnati location operates Monday through Sunday, with extended hours on Saturdays, closing at 8:00 p.m. This accessibility ensures customers can visit during their preferred times. As a trusted destination for musicians, Guitar Center combines an expansive inventory with reliable service, making it a go-to spot for both in-store shopping and online orders.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Positives commonly include praise for helpful and knowledgeable staff, such as sales associates in Hialeah and Norman, Oklahoma, who provided personalized assistance and resolved issues effectively. Some customers also noted satisfaction with product quality and the professionalism of service technicians, such as Jeremy in Norman, who corrected instrument flaws. However, several reviewers expressed dissatisfaction with product-related issues, including damaged or incorrect items received, as well as poor handling of order cancellations or returns. For example, one customer received a guitar that was allegedly “damaged” despite clear photos showing it in “great condition,” while another faced a canceled order without resolution.
Negatives frequently centered on inconsistent customer service, with some reviewers citing unhelpful or unprofessional interactions. A notable complaint involved a manager in Fayetteville who dismissed a customer’s concerns about a faulty pedal board and became confrontational, leading to frustration. Other issues included mishandled deliveries, unclear policies (such as price drops not qualifying for military discounts), and a negative experience with a call center supervisor whose personal interests were deemed inappropriate for the role. While some stores and employees received strong praise for their support, the reviews highlight significant variability in service quality, with experiences often dependent on location and specific staff interactions.