Profile
Guitar Center Cleveland OH US
Guitar Center, located in Cleveland, OH, is a premier destination for musicians seeking new and used musical instruments, accessories, and gear. The store offers an extensive selection of guitars, keyboards, drums, amplifiers, and other instruments, catering to both beginners and seasoned professionals. Customers can explore a wide range of brands and models, ensuring options to suit diverse budgets and preferences.
In addition to instrument sales, the Cleveland location provides music lessons taught by experienced instructors, helping individuals of all skill levels develop their musical abilities. The store also features in-store services such as instrument repairs and setup, enhancing the overall customer experience. With a commitment to quality and customer satisfaction, Guitar Center remains a trusted hub for music enthusiasts in the region.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with many customers expressing both positive and negative experiences. Positives include commendations for knowledgeable and helpful staff, such as Jason in Hialeah, Dalton in customer support, and employees in Norman, Oklahoma, who provided personalized assistance, resolved issues efficiently, and demonstrated expertise. Some customers also noted satisfaction with product quality when items were received in good condition. However, recurring negatives include reports of damaged or incorrect items, such as guitars with undisclosed flaws, mandolin cases arriving late or not at all, and power supplies that failed to function. Issues with order cancellations, unresponsive or dismissive customer service (notably at the Fayetteville store), and difficulties applying discounts or price drops were also frequently mentioned. While some stores and employees were praised for their professionalism, others faced criticism for poor communication, lack of resolution, and unhelpful interactions. The company’s responses to complaints varied, with some reviewers noting satisfactory follow-ups and others feeling ignored or misled. Overall, the experience at Guitar Center appears to depend heavily on location and individual staff interactions, with both commendable service and significant operational challenges highlighted.