Profile
Guitar Center Columbus OH US
Guitar Center, located at 4661 Morse Centre Rd, Columbus, OH, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, drums, keyboards, and other musical equipment, catering to both beginners and seasoned professionals. Customers can explore products in person or via the Guitar Center app, available on the App Store, which provides features such as product screenshots, user reviews, ratings, and helpful tips to enhance the shopping experience. This digital tool allows customers to research and compare items before visiting the store or making purchases online.
The Columbus location maintains consistent hours from Monday to Sunday, with extended hours on Saturdays: 11:00 a.m. to 7:00 p.m. daily, except for Saturdays, which close at 8:00 p.m. This accessibility ensures customers can shop during convenient times. As a trusted name in the music industry, Guitar Center combines in-store expertise with innovative online resources, making it a go-to hub for musicians in the Columbus area and beyond.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with many customers expressing both positive and negative experiences. Positives include praise for knowledgeable and helpful staff, such as sales associates in Hialeah and Norman, Oklahoma, who provided personalized assistance and ensured customer satisfaction. Some customers also noted that products arrived in good condition, though a few mentioned minor packaging issues or unmet promises (e.g., missing free lessons). However, several negative experiences were reported, including damaged or incorrect items, delivery failures (e.g., UPS returns), and poor customer service interactions, such as uncooperative staff and dismissive responses from managers. Notably, one customer described a highly unprofessional encounter with a manager who refused to resolve a defective product issue, while another criticized the company for canceling an order without proper resolution.
Common complaints centered on product quality and reliability, with some customers receiving items that were damaged or did not meet advertised descriptions. Issues with shipping and returns, such as delayed reshipments and unclear policies, also frustrated buyers. Conversely, a few reviews highlighted exceptional service from specific employees, emphasizing the variability in store experiences. While some customers expressed satisfaction with Guitar Center’s offerings, others warned of inconsistent quality control and customer support, suggesting that outcomes often depend on location and the specific staff involved.