Profile
Music & Arts Columbus OH US
Music & Arts, located at 5999 E Main St, Columbus, OH, is a trusted destination for music enthusiasts seeking instruments, lessons, and community resources. The store offers a wide range of music instrument rentals, providing accessible options for students, performers, and hobbyists. Whether you’re looking to rent a guitar, piano, or percussion instrument, Music & Arts ensures quality equipment tailored to individual needs.
In addition to rentals, the business provides music lessons for all skill levels, taught by experienced instructors specializing in various instruments and genres. Visitors can use the store’s online store finder to access maps, directions, and current store hours, ensuring convenience for those planning their visit. This family-friendly location emphasizes accessibility and support for musical growth, making it a hub for both beginners and seasoned musicians in the Columbus area.
Location Reviews
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Music & Arts has received a mixed range of customer feedback, with an overall rating of 3.1 stars based on 14 reviews and 17 complaints. While some customers have had positive experiences, particularly with in-store service and individual instructors, the majority of reviews highlight significant concerns regarding customer service, billing accuracy, and accountability. Many customers have reported issues with disorganized front office operations, lack of communication, and incorrect billing, including being charged for services not received or for instruments they never had. Some have described interactions with customer service as unprofessional, with staff offering excuses rather than solutions. There are also reports of poor handling of refunds, delayed responses to complaints, and even suspicious handling of credit card information. These negative experiences have led some customers to express extreme frustration and distrust in the company.
Despite these widespread complaints, a few positive reviews note satisfactory in-store experiences, such as helpful staff and good service for instrument repairs or lessons. However, these positives are overshadowed by the recurring reports of systemic issues, including a lack of accountability and poor resolution of customer concerns. Overall, the sentiment leans heavily negative, with many customers warning others to be cautious when dealing with Music & Arts, particularly with billing and customer service-related matters.