Profile
Guitar Center Mayfield Heights OH US
Guitar Center, located at 1547 Golden Gate Plz Unit 109A in Mayfield Heights, OH, is the world’s largest musical instruments store, offering an extensive selection of products for musicians of all levels. Customers can shop for guitars, basses, drums, amplifiers, DJ equipment, keyboards, pro-audio gear, and more, all under one roof. With a commitment to accessibility, Guitar Center provides free shipping on most orders, making it easier for buyers to enjoy high-quality instruments and equipment without additional costs.
The store operates Monday through Sunday from 11:00 AM to 7:00 PM, with extended hours on Saturdays until 8:00 PM, ensuring flexibility for visitors. As a premier destination for music enthusiasts, Guitar Center combines a vast inventory, competitive pricing, and expert staff to cater to both casual buyers and professional musicians seeking top-tier products.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positives include commendations for certain staff members, such as salespeople Jason in Hialeah and Joe, Liz, and Jeremy in Norman, Oklahoma, who were praised for their helpfulness, expertise, and customer service. A few reviewers also noted that products arrived in good condition, though not all were fully satisfied with their purchases. However, several negative experiences were highlighted, including issues with damaged or incorrect items, poor handling of returns or replacements (e.g., orders canceled without resolution, unresponsive customer service), and instances of unprofessional behavior from employees, such as a manager in Fayetteville who dismissed a customer’s concerns and a call center supervisor with controversial personal interests. Some reviews also criticized the company’s inconsistency in service quality and product reliability, with complaints about misleading listings and inadequate support for resolving problems. Overall, experiences vary widely, with both commendable service and significant shortcomings reported across locations and interactions.