Profile
Guitar Center North Olmsted OH US
Guitar Center Rentals, located at 1901 Terrell Mill Rd in Marietta, GA, is a premier destination for musicians seeking high-quality instruments and gear. The store offers a wide selection of new and used equipment from top brands, catering to players of all skill levels and genres. Whether you’re looking for guitars, amplifiers, pedals, or other musical accessories, Guitar Center Rentals provides competitive pricing and expert guidance to help customers find the perfect tools for their creative needs.
With extended hours on Saturdays (11:00 a.m. – 8:00 p.m.), the store is open Monday through Sunday from 11:00 a.m. to 7:00 p.m., ensuring convenient access for shoppers. As a trusted name in the music industry, Guitar Center Rentals combines a vast inventory with a commitment to customer service, making it a go-to spot for both casual buyers and serious musicians in the Marietta area.
Location Reviews
Guitar Center reviews present a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives frequently include praise for individual staff members, such as helpful salespeople like Jason in Hialeah and knowledgeable technicians like Jeremy in Norman, Oklahoma, who provided exceptional service and product setup. Some customers appreciated the return policies and personalized assistance from customer support, as highlighted by one reviewer who received detailed guidance for a surprise guitar purchase. However, several negative experiences were also reported, including issues with damaged or incorrect items, such as a guitar canceled due to alleged damage despite conflicting evidence, a mandolin case delayed by a failed delivery, and a pedal board with a faulty power supply. Additionally, some customers criticized poor customer service, including a manager’s dismissive and unprofessional response to a complaint, and a call center supervisor’s inappropriate social media content.
Commonly mentioned negatives also include challenges with online ordering, such as unclear price drop policies and difficulties applying military discounts, as well as inconsistent store experiences. While some locations, like the Norman store, received strong praise for customer service, others, like the Fayetteville store, faced complaints about unhelpful staff and unresolved issues. Conversely, a few reviews noted positive follow-up experiences after initial problems, such as a customer who later returned to Guitar Center and had a satisfactory interaction. Overall, the reviews reflect a range of experiences, with product quality, customer service, and store-specific interactions emerging as key factors influencing customer satisfaction.