Profile
Guitar Center North Olmsted OH US
Guitar Center, located at 26635 Brookpark Rd in North Olmsted, OH, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and seasoned professionals. Customers can explore in-store demonstrations, expert advice, and tailored recommendations from knowledgeable staff. For added convenience, the Guitar Center app allows users to browse inventory, view product details, and access reviews and ratings, enhancing the shopping experience whether online or in-store.
The location maintains consistent hours Monday through Friday from 11:00 a.m. to 7:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This accessibility ensures customers can visit during flexible times to shop, seek assistance, or explore new products. As a trusted name in the music industry, Guitar Center combines competitive pricing, industry-leading warranties, and a commitment to customer satisfaction, making it a go-to hub for music enthusiasts in the area.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positives include commendations for customer service, such as the helpfulness of staff like Jason in Hialeah, Joe and Liz in Norman, OK, and Dalton from customer support, who provided personalized assistance. Some reviewers praised the quality of products received, such as a bass repaired by a skilled technician and a harp that arrived in good condition despite minor packaging issues. However, several negative experiences were noted, including damaged or incorrect items, shipping delays, and uncooperative staff. For example, one customer received a guitar canceled without resolution, while another was given a faulty power supply and faced dismissive treatment from a manager.
Common complaints centered on inconsistent product quality, poor communication, and unhelpful interactions, particularly at certain locations like the Fayetteville store, where a manager was described as rude and unresponsive. Issues with military discounts not being applied and confusion over “price drop” promotions also arose. While some reviews highlighted exceptional service and positive in-store experiences, others emphasized frustration with Guitar Center’s handling of orders, returns, and customer concerns. Overall, the reviews suggest variability in service and product reliability, with both commendable support and notable shortcomings reported across different locations and interactions.