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Guitar Center Norman OK US
Guitar Center, located at 2202 24th Ave. NW in Norman, OK, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether you’re a seasoned musician or a beginner, the store provides a wide range of products to suit all skill levels and budgets. Most orders ship free, making it convenient for customers to access high-quality instruments and accessories from the comfort of their homes.
The store maintains extended hours for customer convenience, operating Monday through Saturday from 11:00 a.m. to 9:00 p.m. and Sunday from 11:00 a.m. to 7:00 p.m. With its comprehensive inventory and commitment to accessibility, Guitar Center serves as a trusted destination for musicians seeking top-tier equipment and expert support.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with both positive and negative experiences reported. Positively, several customers praised the helpfulness of staff, particularly in locations like the Norman OK store and Hialeah, where employees provided personalized assistance, product expertise, and proactive solutions (e.g., repairs, setups, and replacements). Some reviews highlighted satisfactory product quality and condition, though a few noted minor issues like packaging damage or missing promotional materials. Additionally, a few customers appreciated the willingness of certain stores to address errors, such as correcting incorrect orders or offering refunds.
However, significant concerns were raised, including damaged or incorrect items received, such as guitars with unexplained damage, wrong power supplies, and faulty electronics. Multiple reviews criticized poor customer service, with incidents involving unresponsive or dismissive staff, including a manager who allegedly refused to resolve a malfunctioning pedal board and a call center supervisor with controversial professional associations. Other complaints included logistical issues (e.g., delayed or failed deliveries), unclear return policies, and perceived inconsistencies in product descriptions. Some customers also expressed frustration with the company’s handling of order cancellations or disputes, citing a lack of transparency or support.
In summary, while some customers reported positive interactions and satisfactory service, others encountered recurring problems with product quality, shipping errors, and inconsistent customer support, leading to a generally mixed but neutral overall sentiment.