Profile
Guitar Center Tulsa OK US
Guitar Center, located at 9919 E 71st St, Tulsa, OK, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drum kits, and audio equipment, catering to both beginners and professionals. In addition to sales, Guitar Center provides services such as instrument repairs, maintenance, and music lessons, ensuring customers receive comprehensive support for their musical needs.
The business emphasizes customer assistance, offering guidance on the advantages of shopping with Guitar Center, including flexible financing options that make purchasing instruments more accessible. Customers can apply for financing in-store or online, streamlining the process to help them acquire the gear they need. Immediate access to contact methods, such as phone, email, and in-person support, ensures seamless communication for inquiries, purchases, or service requests. With a focus on reliability and expertise, Guitar Center aims to enhance the musical journey for all customers.
Location Reviews
Guitar Center receives a mixed range of reviews, with overall sentiment leaning toward negative experiences, though some positive feedback is noted. A significant portion of reviews (74% of 272 total) are 1-star ratings, with common complaints including damaged or incorrect items received, poor customer service, and unhelpful or dismissive staff interactions. Examples include reports of faulty products, incorrect shipments, and inadequate resolution of issues, such as a customer being told to “bring it back for a refund” after receiving a defective power supply. Some reviewers also criticize the company’s handling of order cancellations, lack of transparency, and perceived lack of integrity in advertising. However, a smaller number of reviews highlight positive experiences, such as personalized assistance from knowledgeable staff, commendable customer support (e.g., a representative who went above and beyond to help a novice buyer), and instances of effective problem resolution at specific locations.
Positive feedback often emphasizes the quality of individual employees, with some reviewers praising specific staff members for their helpfulness, professionalism, and expertise. For example, one customer praised a salesperson for assisting with a complex purchase, while another highlighted a technician’s skill in repairing a musical instrument. Conversely, negative reviews frequently cite systemic issues, such as inconsistent product quality, unresponsive customer service, and a lack of follow-through on promises. The company’s response to complaints is mixed, with some reviewers noting that representatives were dismissive or uncooperative, while others received satisfactory resolutions. Overall, the reviews reflect a divide between exceptional service at individual stores or with specific employees and broader concerns about reliability, product quality, and customer support.