Profile
Guitar Center Portland OR US
Guitar Center, located at 1147 N Hayden Meadows Dr, Portland, OR, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drum kits, and more, catering to both beginners and seasoned professionals. Customers can also explore the Guitar Center app, available on the App Store, which allows users to browse products, view screenshots, read reviews, and access user tips, enhancing the shopping experience both in-store and online.
The store operates with consistent hours Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Notable for its extensive inventory and commitment to customer service, Guitar Center provides a convenient one-stop shop for all music-related needs, supported by digital tools that complement in-person visits.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positives include commendations for helpful and knowledgeable staff, such as sales associate Jason in Hialeah and technicians like Jeremy in Norman, Oklahoma, who provided exceptional service and product adjustments. Some reviewers also noted successful experiences with customer support, such as Dalton’s personalized assistance in selecting a guitar. However, negatives are prominent, with frequent complaints about damaged or incorrect items received, such as a guitar with undisclosed damage or a pedal board with the wrong power supply. Issues with order fulfillment, including cancellations without resolution and delayed shipments, further contributed to dissatisfaction. Additionally, some customers criticized unresponsive or unprofessional staff, including a manager at the Fayetteville store who dismissed their concerns and a call center supervisor with controversial personal interests.
While a few reviews highlighted positive interactions and effective problem resolution, others emphasized systemic challenges, such as inconsistent product quality, inadequate customer service from certain locations, and perceived dishonesty in advertising. The mixed experiences suggest that while Guitar Center can deliver excellent service in some cases, its reliability and consistency in product quality and customer support remain areas of concern for many customers.