Profile
Guitar Center Monroeville PA US
Guitar Center, located at 384 Mall Blvd, Monroeville, PA, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and seasoned professionals. In addition to retail sales, Guitar Center provides services such as instrument rentals, music lessons, and repair options, making it a one-stop shop for all musical needs.
The store operates extended hours, open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Customers can also explore Guitar Center’s mobile app, available on the App Store, for convenient shopping, product comparisons, and access to reviews and user tips. This combination of in-store expertise and digital tools ensures a seamless experience for music enthusiasts in the area.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives include commendations for knowledgeable and helpful staff, such as a salesman in Hialeah and technicians at the Norman OK store, who provided exceptional service and repairs. Some customers also praised customer support, like Dalton, who went above and beyond to assist with a guitar purchase. However, several negative experiences were reported, including issues with damaged or incorrect items received, poor customer service from certain locations (e.g., a dismissive manager at the Fayetteville store), and uncooperative responses from call center representatives. Additionally, some reviewers criticized the company’s handling of returns, price drop policies, and military discounts, while others noted inconsistencies in product quality and delivery issues, such as canceled orders or incorrect shipments.
Commonly mentioned negatives include unprofessional behavior from staff, such as a call center supervisor with inappropriate social media content, and inadequate resolution of problems, such as a manager refusing to address a faulty power supply. Conversely, positive feedback often highlighted the support from specific employees and stores, emphasizing the variability in service quality across locations. While some customers appreciated the convenience of online ordering and the expertise of in-store personnel, others expressed frustration with the company’s policies and lack of follow-through on promises, leading to a generally mixed but uneven customer experience.