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Guitar Center Monroeville PA US
Guitar Center located at 5483 Virginia Beach Blvd, Virginia Beach, VA, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers an extensive selection of new and used equipment from top brands, including guitars, amplifiers, keyboards, and percussion instruments, catering to both beginners and seasoned professionals. With a focus on affordability and quality, Guitar Center provides competitive pricing, expert staff guidance, and a wide range of products to meet diverse musical needs.
Notable for its convenient hours, the store is open Monday through Friday from 11:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 9:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Additionally, Guitar Center Rentals offers flexible options for short-term or long-term instrument use, making it an ideal choice for performers, students, and event planners. Whether shopping for a new instrument or renting equipment for a gig, customers can expect a welcoming environment, knowledgeable assistance, and a commitment to musical excellence.
Location Reviews
Guitar Center reviews present a mixed overall sentiment, with consumers reporting both positive and negative experiences. Positives include commendations for helpful and knowledgeable staff, such as sales associates in Hialeah, Norman, and Rockford, who provided personalized assistance and resolved issues effectively. Some customers appreciated the return policies and the willingness of employees to go above and beyond, such as a call center representative who helped select a guitar for a surprise gift. However, several reviewers expressed dissatisfaction with product quality and order accuracy, citing issues like damaged or incorrect items, including torn packaging, malfunctioning instruments, and receiving the wrong power supply for a pedal board. Additionally, some customers reported poor customer service experiences, including dismissive or uncooperative staff, particularly at the Fayetteville store, where a manager allegedly refused to address a defective product and escalated tensions during a phone call.
Commonly mentioned negatives include inconsistent product quality, unresponsive or unhelpful customer service, and order fulfillment problems, such as canceled orders without resolution or delayed shipments. Conversely, positives often centered on the expertise and friendliness of individual employees, as well as successful resolutions in specific cases. The company’s responses to some reviews suggest efforts to address complaints, though mixed experiences persist. Overall, while some customers highlight positive interactions and quality service, others emphasize recurring issues with product reliability and customer support, reflecting a generally inconsistent but not uniformly negative experience.