Profile
Guitar Center Moosic PA US
Guitar Center, located at 3001 Shoppes Blvd 3000 in Moosic, PA, is a premier destination for musicians seeking a wide range of musical instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and seasoned professionals. Customers can benefit from expert guidance, in-store demonstrations, and repair services, ensuring a comprehensive shopping experience tailored to individual needs.
The store operates with consistent hours from Monday to Sunday, with extended hours on Saturdays until 8:00 p.m. (11:00 a.m. – 7:00 p.m. Monday–Friday and Sunday; 11:00 a.m. – 8:00 p.m. Saturday). For added convenience, Guitar Center provides an app available on the App Store, allowing customers to explore products, view reviews, and access additional resources. This digital platform enhances the shopping experience by offering insights into user ratings, tips, and similar products, complementing the in-store services. Whether visiting in person or engaging online, Guitar Center aims to support musicians with quality products and reliable support.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning slightly toward neutral. Many customers reported receiving products in varying conditions, with some praising the quality and condition of items like guitars and basses, while others noted issues such as damaged goods, incorrect shipments, or missing components (e.g., a torn package sleeve or missing free lesson materials). A few reviews highlighted positive interactions with staff, particularly at specific locations like the Norman OK store, where employees were described as knowledgeable, helpful, and attentive to customer needs. Conversely, several negative experiences involved poor customer service, including unresponsive or dismissive representatives, incorrect product handling (e.g., a wrong power supply for a pedal board), and unresolved disputes over damaged items or order cancellations.
Commonly mentioned negatives included inconsistent product quality, logistical errors (such as failed deliveries or incorrect items), and instances of unprofessional behavior from employees or management, including a manager who allegedly yelled at a customer. Positives were often tied to individual staff members, such as a salesperson in Hialeah who was praised for being cooperative, or a customer support rep who went above and beyond to assist with a purchase. Some reviewers also noted that while Guitar Center itself may not be at fault for certain issues (e.g., third-party delivery problems), the company’s policies or responses to complaints occasionally fell short of expectations, such as refusing to apply discounts or failing to resolve disputes promptly.