Profile
Music & Arts Rock Hill SC US
Music & Arts is an American record label based in Berkeley, California, with a presence at 2427 Cross Pointe Dr, Rock
Location Reviews
Music & Arts receives a 3.1-star rating based on 14 reviews and 17 complaints, reflecting mixed customer experiences. While some reviews highlight positive aspects, such as professional instruction and occasional instances of helpful in-store service, the majority of feedback emphasizes significant concerns. Commonly mentioned negatives include persistent billing errors (e.g., incorrect charges, delayed or denied refunds), poor communication with customers, and unresponsive or unprofessional customer service. Issues such as being charged for unprovided services, mismanagement of rental agreements, and failure to resolve disputes promptly are frequently cited. One reviewer noted a particularly egregious incident involving a $1,800 false debt reported to their credit due to internal record-keeping failures, while others described encounters with untrained or disorganized staff, including a customer service representative who mishandled credit card information.
Positive feedback is sparse but includes praise for specific instructors and occasional satisfactory service, such as a staff member who efficiently replaced a guitar string at a fair price. However, these isolated positives are overshadowed by widespread complaints about systemic issues in billing, accountability, and customer support. Multiple reviewers described experiences of frustration and financial harm, with some disputing charges through credit card companies after being ignored by Music & Arts. The reviews suggest that while the company may offer quality products or services in some cases, its operational and customer service shortcomings—particularly in handling refunds, disputes, and communication—significantly detract from the overall experience.