Profile
Music & Arts Franklin TN US
Music & Arts, located at 539 Cool Springs Blvd in Franklin, TN, is a premier destination for music enthusiasts seeking instruments, accessories, and educational resources. The store offers a wide range of high-quality musical instruments for purchase, along with rental options for those exploring their interests or needing temporary access. Whether you’re a beginner or an experienced musician, Music & Arts provides personalized music lessons tailored to various skill levels and genres, fostering growth and creativity.
Notable features include an easy-to-use store finder for locating nearby Music & Arts locations, detailed maps and directions for convenient access, and clearly posted store hours to accommodate busy schedules. While the provided information references Virginia, the Franklin, TN location remains a key hub for local musicians and families. For specific inquiries about instrument rentals or lesson programs, visitors are encouraged to check the store’s website or contact the location directly for the most accurate and up-to-date details.
Location Reviews
Music & Arts holds a 3.1-star rating based on 14 reviews and 17 complaints, reflecting a mixed but generally negative customer experience. While a few reviews note that in-store staff was occasionally helpful, the majority of feedback highlights significant issues with customer service, billing inaccuracies, and operational inefficiencies. Common complaints include delayed shipments, incorrect charges for unreceived items, and a lack of resolution when disputes arise. Customers frequently report being charged for instruments they never received, facing difficulties in obtaining refunds, and encountering unresponsive or inconsistent support from representatives. Some users also criticize the company’s accounting system, which has led to billing errors and even involvement with collections agencies despite timely payments.
The company’s online and phone customer service is repeatedly described as unprofessional and unhelpful, with users citing inconsistent information, no formal escalation paths to supervisors, and a failure to honor warranties or process returns. One review specifically mentions being promised a refund for a delayed rental instrument but never receiving it, while others highlight the frustration of dealing with a system that does not provide receipts or clear communication. Despite these challenges, a small number of customers acknowledge that the company’s in-store employees were knowledgeable and courteous, though these positive interactions are overshadowed by the broader pattern of operational and service shortcomings.