Profile
Guitar center Germantown TN US
Guitar Center Rentals located at 1901 Terrell Mill Rd in Marietta, GA, offers a wide selection of new and used musical instruments, gear, and accessories from top brands, catering to musicians of all levels. The store specializes in providing high-quality equipment for purchase, as well as rental options, making it a convenient destination for both casual players and serious enthusiasts. Whether you’re looking for guitars, amplifiers, drums, or recording equipment, Guitar Center Rentals ensures access to trusted brands and competitive pricing.
With extended hours on Saturdays (11:00 a.m. – 8:00 p.m.), the store is accessible to customers throughout the week, operating Monday through Sunday from 11:00 a.m. to 7:00 p.m. (except Saturday). This commitment to flexible scheduling reflects the business’s dedication to serving the local music community. As a trusted name in the industry, Guitar Center Rentals combines expert staff, reliable products, and a welcoming environment to support musicians in Marietta and beyond.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positives include praise for helpful and knowledgeable staff, such as a salesman in Hialeah and a customer service representative named Dalton, who provided personalized assistance during a purchase. Additionally, some stores, like the Norman OK location, received commendations for proactive customer service and quality support from employees. However, several negative experiences were noted, including damaged or incorrect items received, such as a torn package, a guitar with a divet, and a wrong power supply. Issues with order fulfillment and unresponsive or uncooperative customer service also emerged, particularly in cases where orders were canceled without replacement or support was lacking.
Commonly mentioned negatives include inconsistent product quality, unhelpful or dismissive interactions with staff, and problems with shipping or returns. For example, one customer described a manager who refused to resolve a faulty product and instead offered a refund, while another highlighted a call center supervisor with inappropriate social media content. Conversely, some reviews noted improved experiences upon returning to stores, with staff described as friendly and professional. These contrasting accounts suggest variability in service quality across locations, with some customers praising exceptional support while others faced frustration due to unresolved issues or poor communication. Overall, the reviews indicate a neutral to slightly negative sentiment, with both commendable and concerning aspects highlighted.