Profile
Guitar Center Goodlettsville TN US
Guitar Center, located at 1000 Rivergate Pkwy, Suite 1550, Goodlettsville, TN, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether you’re a seasoned musician or a beginner, the store provides a wide range of products to suit every need, backed by competitive pricing and expert support. Most orders qualify for free shipping, making it convenient for customers to enjoy top-quality instruments and equipment from the comfort of their homes.
The store operates Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. With its comprehensive inventory and commitment to customer satisfaction, Guitar Center remains a go-to destination for musicians seeking reliable, high-performance gear.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning neutral. Many customers praised the company’s customer service, particularly highlighting knowledgeable and helpful staff at specific locations, such as the Norman, OK store and the Hialeah, FL branch. Positive feedback included personalized assistance from representatives like Dalton and Jason, as well as proactive problem resolution by employees like Joe, Liz, and Jeremy, who went above expectations to address product issues and enhance purchases. However, several reviewers expressed dissatisfaction with product quality and order fulfillment, citing issues such as damaged or incorrect items (e.g., torn packaging, non-functional guitar keys, and wrong power supplies), as well as poor customer service experiences, including unresponsive or dismissive staff at the Fayetteville store and a manager who allegedly refused to resolve a complaint.
Commonly mentioned negatives included inconsistent product quality, logistical errors (e.g., canceled orders, failed deliveries), and perceived lack of accountability from Guitar Center in addressing complaints. Some reviewers criticized the company’s policies, such as the inability to apply military discounts or confusion over price drops. Conversely, a few positive reviews noted improved experiences upon returning to stores, emphasizing friendly and professional service. While some customers acknowledged the challenges of purchasing from a smaller business, others emphasized that Guitar Center’s staff could significantly influence their satisfaction, with standout service from specific employees offsetting broader operational shortcomings.