Profile
Guitar Center Knoxville TN US
Guitar Center located at 8917 Town and Country Cir, Knoxville, TN 37923, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. Open Monday through Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM, the store offers a wide selection of guitars, amplifiers, drums, keyboards, and related equipment for all skill levels. Customers can browse an extensive inventory of new and used instruments, along with accessories such as strings, cases, and effects pedals.
Notable for its knowledgeable staff and commitment to customer service, Guitar Center provides expert guidance to help buyers make informed purchases. The store’s spacious layout and organized displays make it easy to explore products, while its convenient location and extended weekend hours cater to a broad range of shoppers. Whether you’re a seasoned musician or a beginner, Guitar Center aims to deliver a seamless shopping experience with competitive pricing and a curated collection tailored to diverse musical needs. For inquiries, visit the store or call (865) 670-1022.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers reporting both positive and negative experiences. Positives commonly include praise for knowledgeable and helpful staff, such as sales associates in Hialeah and Norman, Oklahoma, who provided personalized assistance and resolved issues effectively. Some customers highlighted commendable customer service, particularly from representatives like Dalton, who went above and beyond to help with a guitar purchase. Additionally, a few reviewers noted satisfactory product quality and condition, though these were often contrasted with complaints about damaged or incorrect items received.
However, significant criticisms emerged, including frequent issues with product quality, such as damaged goods, incorrect items, or malfunctioning equipment (e.g., keyboards with unresponsive keys). Poor customer service experiences were also frequently mentioned, with reports of uncooperative staff, dismissive attitudes from managers, and inadequate resolution of problems—such as a manager who refused to address a faulty power supply and instead insisted on a refund. Some reviews criticized the company’s handling of order cancellations and return policies, with customers feeling misled or unsupported. Notably, one reviewer condemned a call center supervisor’s unprofessional conduct, while others expressed frustration with the lack of military discount options despite price drop promotions. These mixed experiences underscore inconsistent service quality and product reliability across Guitar Center locations.