Profile
Guitar Center Amarillo TX US
Guitar Center, located at 3350 S Soncy Rd, Amarillo, TX, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide selection of guitars, amplifiers, keyboards, drums, and audio equipment from top brands, catering to both beginners and seasoned professionals. Customers can explore expertly curated products, take advantage of in-store demonstrations, and receive personalized guidance from knowledgeable staff.
The business emphasizes customer support through flexible financing options, making it easier for shoppers to invest in their musical journey. Visitors can apply for financing on-site or online, and access immediate contact methods—including phone, email, and website—ensuring seamless communication. Whether purchasing equipment, seeking advice, or exploring tailored solutions, Guitar Center aims to provide a convenient and rewarding experience for all music enthusiasts in the Amarillo area.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positively, several reviewers highlighted commendable customer service from specific staff members, such as Jason in Hialeah and employees at the Norman OK store (Joe, Liz, and Jeremy), who were praised for their helpfulness, expertise, and willingness to resolve issues. Others noted satisfactory product quality and condition, though some encountered issues like damaged or incorrect items, missing promised features (e.g., unfulfilled “free lessons” claims), or shipping delays (e.g., UPS failures leading to reshipments). A few reviewers also appreciated the return policy flexibility and personalized assistance from customer support, such as Dalton, who went beyond basic inquiries to help a customer select a guitar.
However, significant negatives were also reported. Multiple reviewers described problematic experiences, including receiving defective products (e.g., malfunctioning keys on instruments) or incorrect items (e.g., wrong power supplies for pedal boards). Some faced order cancellations without clear resolution, such as a guitar deemed “damaged” despite being listed as “great condition” in photos. Poor customer service was frequently cited, including a manager at the Fayetteville store who was described as uncooperative and dismissive after a customer drove 40 miles for a faulty purchase. Additionally, issues with military discount policies and unclear “price drop” promotions were mentioned. While some stores and employees were praised, inconsistent service and product quality across locations and interactions emerged as recurring concerns.