Profile
Guitar Center Arlington TX US
Guitar Center, located at 721 Ryan Plaza Dr, Arlington, TX, is a leading retailer specializing in musical instruments, gear, and accessories for musicians of all levels. The store offers a wide range of products, including guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and professionals. Customers can explore the latest inventory in person or via the Guitar Center app, available on the App Store, which provides access to product details, customer reviews, and user tips to aid in purchasing decisions.
The store is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. This extended Saturday hours allow ample time for shoppers to browse and purchase items. As a trusted name in the music industry, Guitar Center combines competitive pricing with a commitment to quality, making it a go-to destination for music enthusiasts in the Arlington area.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives include praise for helpful and knowledgeable staff at certain locations, such as a salesperson in Hialeah and customer support representatives who provided personalized assistance. Some customers highlighted satisfactory product quality, repair services, and positive interactions with staff in stores like Norman, Oklahoma, where employees went above and beyond to resolve issues. Additionally, a few reviews noted appreciation for the return policy and the willingness of some employees to offer guidance, even when customers had limited product knowledge.
However, significant negatives were also reported, including damaged or incorrect items received, order cancellations without clear resolution, and poor customer service experiences. Incidents such as a manager in Fayetteville, Arkansas, refusing to address a faulty product and a customer being hung up on after expressing frustration were cited. Other complaints included issues with price drops not being honored, military discounts not being applied, and a lack of follow-through from the company in resolving order problems. While some locations and staff received positive feedback, others faced criticism for unprofessional behavior, unresponsive support, and inconsistent product quality, indicating variability in the customer experience across Guitar Center locations.