Profile
Music & Arts Garland TX US
Music & Arts at 5435 N Garland Ave Ste 150, Garland, TX, is a premier destination for music enthusiasts seeking quality instruments, expert guidance, and comprehensive learning resources. The store offers a wide selection of musical instruments for sale, along with rental options for students and professionals, making it accessible for those exploring new instruments or needing temporary equipment. Whether you’re a beginner or an advanced musician, Music & Arts provides personalized music lessons tailored to various instruments and skill levels, supported by experienced instructors.
Notable features include an easy-to-use store finder for locating nearby Music & Arts locations, detailed maps and directions for convenient access, and clearly listed store hours to accommodate busy schedules. The business emphasizes community engagement and accessibility, ensuring customers can easily navigate their services online or in person. While the provided information mentions Virginia, the Garland, TX location remains a key hub for music education and instrument needs in the area, reflecting the brand’s commitment to fostering musical growth across regions.
Location Reviews
Music & Arts holds a 3.1-star rating based on 14 reviews and 17 complaints, indicating mixed customer experiences with a tendency toward moderate dissatisfaction. While some customers acknowledge occasional helpfulness from in-store staff, the majority of feedback highlights persistent issues with customer service, billing accuracy, and communication. Common complaints include unresponsive or unhelpful representatives, inconsistent information about order statuses, and a lack of escalation paths to speak with supervisors or managers. Several reviewers describe being charged for items they never received, delayed refunds for lost or damaged instruments, and unresolved billing disputes that led to collections agencies being contacted. Others note systemic problems with the company’s accounting system, such as failing to credit payments or sending duplicate invoices, which have caused significant frustration.
Positively, a few reviews mention that in-person interactions with staff were occasionally satisfactory, and some customers appreciated the initial setup process for rentals or purchases. However, these positive notes are overshadowed by recurring criticisms of poor follow-through on promises, inadequate resolution of disputes, and a perceived lack of accountability. Multiple reviewers emphasize that their experiences with Music & Arts have led them to seek alternatives, citing the company’s failure to address issues promptly or transparently. Overall, the sentiment leans toward disappointment, with customers expressing frustration over systemic operational flaws and the absence of effective customer support channels.