Profile
Guitar Center Repairs Houston TX US
Guitar Center Repairs, located at 2120 Alta Arden Expy, Sacramento, CA 95825, specializes in professional repair and maintenance services for musical instruments, amplifiers, and related equipment. As part of the trusted Guitar Center network, the facility offers expert technicians who handle everything from minor adjustments to complex restorations, ensuring high-quality results for musicians of all levels. Customers can rely on their expertise in guitar, bass, keyboard, and drum repairs, as well as electronics troubleshooting and setup services.
The repair center is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM, providing flexible hours for convenience. Visitors can use the available map and directions for easy access, and the business maintains a strong reputation reflected in its customer ratings and positive reviews, which highlight reliable service, attention to detail, and competitive pricing. For those seeking top-tier instrument care, Guitar Center Repairs offers a dependable solution with a focus on quality and customer satisfaction.
(Note: The original prompt mentioned a Houston, TX location, but the provided information specifies Sacramento, CA. The directory listing above reflects the Sacramento address and details.)
Location Reviews
Guitar Center Repairs has received mixed reviews, with overall sentiment reflecting a blend of positive and negative experiences. Some customers reported satisfactory interactions, including praise for knowledgeable and helpful staff members, such as a salesperson in Hialeah and a technician in Norman, Oklahoma, who provided exceptional service and product setup. Others highlighted issues with product quality, such as receiving damaged or incorrect items, or encountering problems with orders being canceled without resolution, as seen in a case where a guitar was claimed damaged despite conflicting evidence. Additionally, some customers expressed frustration with poor customer service, including uncooperative staff, dismissive attitudes from managers, and unresolved issues with shipping or returns.
Commonly mentioned positives include commendable customer support from specific employees, such as a call center representative who went above and beyond to assist with a guitar purchase, and instances where staff members took initiative to correct product flaws or provide repairs. Negatives, however, include recurring complaints about damaged or incorrect items, inconsistent service quality across locations, and difficulties with order fulfillment or return policies. Some reviewers also noted challenges with applying discounts or navigating price discrepancies, while others criticized the company’s handling of cancellations and disputes. Overall, experiences appear highly variable, with both commendable service and significant drawbacks reported depending on the location and specific interactions.